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Registration

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How do I register on 20North as a buyer?

Only a registered user can shop at 20North. Just follow these easy steps after clicking on “Register”

Enter your Name
Enter your email ID
Enter a Password

Your email ID will be used as the default user name for your 20North account.

Also, choose a password for your account so that when you return to 20North in the future, our system will remember your shipping address and preferred mode of payment.This will save you the trouble of having to fill those in again. You’ll also be able to use your password to make changes to your order and account information. As with all passwords, do ensure to choose something you’ll remember the next time you want to place an order.

While choosing a password, please remember that

Passwords are case sensitive. For instance, "PASSWORD" and "Password" will be treated as different from one another. When choosing a password, remember the capitalization used.
Passwords must be a minimum of 6 characters.
Avoid passwords that are easy to guess, such as "secret," "password," or "letmein." We suggest that you avoid using your name, e-mail address, or other personal information that may be easily obtained.
Adding numbers or special characters to your password will ensure that it is harder to crack. For example, the password "rivers2!%" is a much stronger password than "rivers."
Guard your password carefully. Remember, anyone who knows your password can access your account.

Search and Browse

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How do I find a product on 20North?

You have 2 easy ways to find products:

Use the Browse Menu. Pick the department from the "All Departments" menu you see on the left side of every page and follow the links to the product category you are looking for. You can then refine your selection by using the left pane menu to sort the products by brand, price range and other criteria.

Use the Search Box. This is like doing a Google search - just easier. Type in the product name in the search box that you see at the top of every page, pick a department and hit "GO". Eg. Type "Nike" in the search box and pick "Footwear" as the department for best results. If you do not pick a department while searching for a product, it may show you incomplete results. Eg. If you search for "Nike" in "All Departments", it may show incomplete results and you may not be able to select the size of a shoe you want to buy.Hence we always urge you to pick the appropriate department for a product to get the best search results.

In both the above cases you will typically find hundreds if not thousands of products that match your request and if you know exactly what product you are looking for you can enter all the details in the search box and find the product immediately without going through multiple steps. Once again we urge you to always pick the appropriate department for a product to get the best search results.

Purchase and Payment

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How do I actually buy stuff and pay for it on 20North?

After clicking on a product of your choice, just follow the easy steps below:

a) Add to Cart

Once you have found a product you want, click the "Add to Cart" button to have the product added to your shopping cart. Continue shopping until you have found and added all the products you want to your shopping cart.

b) Review your shopping cart

Once you have all the products you want, click on the shopping cart icon you see on the top right of every page and click "Checkout".

You can now review all of the items you've put in your Shopping Cart, keep the ones you really want and remove any that you don't.
When you’re ready with your final selection click the ‘Checkout’ button to proceed to the next step.

c) Enter your shipping address

This is where you enter the postal address in India where you’d like your order to be sent. Please make sure it’s complete.

d) Select a shipping method

Choose a shipping method - Choose between Standard Air shipping and Express shipping ( For eligible products)

We’ll estimate shipment dates for you on your order form, just before you submit your order. Then we’ll follow it up in an email containing your order details. You can also see the shipping charge on the order summary page just before you submit the order.

e) Payment

You can choose to pay in INR with your Indian credit card or choose to pay in USD with an internationally issued credit card.

You can choose to redeem your E-gift card balance on this page. Learn more about E-Gift cards
You can apply promotional discount coupon codes on this page. Learn more about Promotional Coupons.

Make a final review of product selection, prices and shipping costs, and then click the "Pay Now" button.

You will be taken to secure page on the processing bank's system and you can enter in your credit card information (all major credit and debit cards are accepted). 20North does not collect or store your credit card information on our system so security is ensured.

f) Order confirmation

Once your payment is collected and your order is placed, we’ll send you a confirmation e-mail message. You’ll receive another e-mail message while the goods are in transit.

How do I check the status of my order?

This, like every other feature on 20North, is easy to use. Simply go to the ‘My Account’ section and you will find "Placed Orders", "Delivered orders" for the respective order status.

Are there any items prohibited / restricted for import into India?

Yes, the following categories of products are restricted /prohibited for import into India. Orders for such products will not be fulfilled by 20North. To avoid delays in processing your order, please ensure that your purchase does not include such products.

Air Guns (.177 and .22 caliber), Riflescopes, Gas Powered Airsoft guns,CO2 cartridges,Crossbows, Arrows,Airgun pellets, Weapons, Swords , Knives
Sex Toys / Adult toys
Perishable Food and Pet food
Prescription drugs

Regarding the sale of .177 caliber guns through 20North, we are currently in the process of acquiring certain rights for us to ship such products to India. We will be unable to process orders of these products until we acquire rights for the same. Do watch this space for updates!

Can I buy a product that is available on another international site through 20North?

Yes! If you didn’t find what you want on 20North but found the product on another international website (that delivers in the USA), we will get it for you! See the Special Orders section of the FAQ for more details.

Why should I buy on 20North? Are your rates competitive compared to similar sites who ship to India?

At 20North we provide you the landed cost of a product upfront inclusive of shipping, handling and customs duties. While other merchants might have one off items at lower prices landed cost could be higher.

At 20North we understand the hassles of importing products to India and we provide a superior shopping experience:

On 20North you have a one step payment process and you are done! Other similar sites follow a multi-step payment process. ie. Step 1) Pay Merchant in the US. Step 2) Pay the website that ships it to you. Step 3) Pay customs duty in cash to the courier guy at your doorstep. So you don’t know what it costs you till you receive the product in your hand.

There is no minimum weight on 20North, you can start with 1 pound and pay the same low shipping cost per pound. Other US to India shippers typically charge a high base rate with additional high charges per pound for small shipments.

All your orders are imported legally using professional couriers thru proper customs channels.

20North pre-calculates duty upfront and your payment on 20North is inclusive of customs duty. Given the varying duty structures in India, we take great care to ensure your products are categorized correctly so you don’t pay any more customs duty than is required. Most other merchants’ just send their standard invoice and interpretation of product category is left to the courier or customs official resulting in you paying higher duties. So, you have no uncomfortable surprises when item lands in India.

20North gives you a seamless delivery to your shipping address on time. You will not be bothered by the courier company to pay duty before they deliver to you. No Strings Attached!

Which online merchants in the US do you source your products from?

We source our products from the biggest merchants in the USA. Unfortunately due to non-disclosure agreements we are not allowed to disclose the specifics of our merchant relationships. What we can say however is that we have relationships with the top online retailers in the USA.

Payment

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How do I pay for my purchase?

At 20North you can choose to check out in Indian Rupees or US Dollars.

Check Out in Indian Rupees

For payment in INR, we accept all major credit and debit cards issued by Indian and International banks with the VISA OR MasterCard logo.

For such transactions we use AXIS Bank's Payment Gateway which accepts Visa or MasterCard Credit Cards.

Bank Transfer for a 20North E-Gift Card

You can also purchase a 20North E-Gift Card by depositing money in our bank account via a bank transfer OR depositing a DD or cheque in favour of "Twenty North Online Pvt Ltd" at your nearest ICICI Bank branch.

Below are our account details for an online transfer or a bank deposit:

Bank : ICICI Bank
Account name : Twenty North Online Pvt Ltd
Branch-M.G road, Bangalore
Account number-000205017986
IFSC code-ICIC0000002

You can also send us a cheque or a DD to the following address :

E-Gift Card Payments
Twenty North Online Pvt Ltd
No.2984, 12th Main
Indira nagar
Bangalore - 560038

Please ensure the following details are written on the back of the cheque or DD:

Name
20North username (Your email address)
Contact number

After your transaction, please ensure you send an email to pay@20north.com with the following details:

Online transfer transaction number OR the cheque/ DD number
Exact amount deposited
Date of transaction
Contact number

This email has to be sent from the email ID that is registered as a username on 20North. This 20North username will receive an E-Gift card from 20North via email. The value of the E-Gift card will be equal to the amount deposited by you.

You will receive your E-Gift Card after your your cheque or DD is cleared, this usually takes 3 to 4 working days. Read more about using an E-Gift card on the E-Gift Card FAQs

Check Out in US Dollars

For payment in USD, you can use any credit card (Indian or foreign) that supports USD transactions, or by using international payment services such as Paypal (you have to register and attach your credit or debit card details with this service before you can use it for a payment).

To learn more about this service you can visit the FAQ sections of these payment gateways on the following links :

PayPal FAQ

Note : All Duty Free Gift orders must be purchased in US Dollars. Bank transfers and Mobile Payments cannot be used for USD payments.

In all cases, 20North does not store or collect your credit card or banking details.

How is the INR-USD exchange rate calculated on 20North?

The INR-USD exchange rate is calculated using the average exchange rate prevalent over the last 15 days. The exchange rate used on 20North thus changes dynamically every day.

Is it safe to enter my banking information online while shopping on 20North?

It is absolutely safe for you to enter your banking information as well as your credit card number as our server is extremely secure. We recognize that Security is of utmost importance in an online transaction and to ensure this we do not collect or store credit card information on our website. At the payment stage the customer is transferred to a separate secure payment website hosted by Axis Bank (See Axis Bank's list of Online Shopping Stores) and MasterCard where the credit card details are collected and authenticated.
Visa and MasterCard offer comprehensive fraud protection, but Verified by Visa and MasterCard Secure Code go even a step further, adding an extra layer of security at the point where you enter credit card information online. This service helps prevent unauthorized online use before it happens by confirming your identity with an additional password.

We use a secure connection to communicate with payment gateways(mastercard, paypal) in the backend because these payment gateways mandate it. We currently do not have SSL certification for users because we don't collect credit card details on 20North.com itself. The place where you enter card details(mastercard,paypal, etc) is secure.We are working towards making secure connection visible to all our users in the very near future.It is perfectly safe to transact on 20North.com as is.

From August 1, 2009 onwards, RBI has made it mandatory for all online transactions to go through an extra step of authentication/validation to make them safer. This extra step of additional authentication will be based on information not visible on the card for all online transactions, along with the Credit/Debit card details. This new technology is known as Verified by Visa (VBV) or MasterCard SecureCode (MSC).

VBV or MSC are new services that will let you use a personal password with your Credit/Debit Card, giving you added assurance that only you can use them to make purchases over the Internet. The process is simple to use and secure.

How to get this password?

Each bank has its own process for VBV/MSC registration

Go to your bank's website

When you register for Verified by Visa, you may be asked to create a Personal Message.
When you pay online, always look for this Personal Message to ensure that your bank is authenticating you.

The bank will issue the password to you

How does Verified by Visa work?

Verified by Visa provides you with a password to protect your online transactions, just like you use your PIN at an ATM. Here are the steps:

Select the goods or services you want from an online store and proceed to the payment page.

Enter your Card number and the online store will connect with your Bank to check whether your Card is secured with VBV/MSC.

The Bank initiates a Verified by Visa pop-up window on your computer screen that includes your Personal Message.

Look for and confirm your Personal Message, then enter your password. Your bank will then confirm your identity to the merchant.

Your payment is authorized and your order is placed. It's that simple!

Can I provide my credit card account details over the phone?

We will provide this option in the near future.

When does the money get debited from my account?

We debit the amount as soon as you complete the checkout process on the bank's payment gateway.

I just received my credit card bill and I have been billed more than the amount charged by 20North at the time of my purchase. Why?

This is probably due to a "foreign usage" surcharge levied by some credit card issuers and typically happens for a couple of reasons:

1. You used an India-issue credit card as a USD payment method on an international payment gateway like Paypal .

2. You used a non-India issue credit card as an INR payment method

Does 20North provide instalment schemes for high priced products?

We do not provide such instalment schemes. However, you can contact your credit card banker to convert high price purchases into EMIs.

Duty Calculation

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What is duty? Who defines the duty charged for different products?

Everything you buy at 20North is imported from the USA into India where all imported products are taxed a customs excise duty. The duty is set by the Indian Customs department and varies based on the product itself. Though the duty calculation is complex our systems automatically calculate the correct duty and include it in the prices that you see on the website.

How can I verify that the duty shown on the product of my choice is calculated correctly? What happens if I feel that duty charged on my purchase was incorrect? Can I claim a refund?

Follow this link http://www.cbec.gov.in/customs/cst-0809/cst-main.htm to the Customs and Excise Database of Government of India where you can check the applicable duty for any product. If you find that the duty you have been charged is more than what is specified in the Customs database, just get in touch with our customer service team. They’ll get to the bottom of the matter immediately and refund you any extra amount you may have paid.

Is there any situation in which paying duty can be avoided?

Generally No. However, some products such as books, computer storage devices and the like are not charged a duty (in which case the product price on our website clearly shows the duty to be zero). The only other exception is that items up to a value of US$200, sent as gifts via an authorized courier can be imported duty free.

Why don’t I pay duty when I buy imported items from a local retailer in India?

When you purchase an imported item from a local retailer in India, the selling price of the product is inclusive of the customs duty paid by the importer of that product.

20North Picks (Featured Products)

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What’s a 20North Pick?

20North picks are arguably the best shopping deals handpicked by us across all the product categories available on our site. We have merchandisers who regularly browse through the innumerable offers from the various merchants. They then select some of the best offers on leading brands available to you at the most competitive prices. Picking a 20North pick is the smartest way to get to know of the best high value deals available on 20North.

Shipping and Delivery

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How much time does 20North take to deliver my order?

We require around 21 days* to deliver the order to your doorstep.

*Subject to time taken for customs clearance.

How much does 20North charge for shipping from the US?

The shipping costs for a product are decided on a per product basis. This price is decided by the merchant who ships the products from the US. They follow certain parameters like weight, shipping insurance costs and handling charges to arrive at the final US to India shipping cost.

Returns and Refund

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What do I do if I recieve a faulty or damaged product from 20North?

The 20North return policy is based on a "No-questions asked" philosophy (for eligible products) but with some restrictions that stem from the reality that our products are sourced from merchants located primarily in the US. Our policy is formulated keeping in mind the cost and time involved in the reverse logistics (i.e. the process of shipping returned products back to the US merchants). The policy itself is simple and straight-forward. Read more about our Return and Refund Policy

How does warranty work in India for products sourced internationally?

20North does not provide warranty/support for any product in India. Products covered by international warranties may be serviced by the manufacturers support centers in India. Products not covered by international warranty in India, may still be serviced by the manufacturers support centers in the US but costs of shipping products to/from the US shall be customers' responsibility. But if the product reaches you with physical damage.You can return your products according to our Return and Refund Policy

What is the process for returning an item on 20North?

Re-pack the product(s) along with all the paperwork that arrived with the product (invoices, certificates of authenticity, bill of entry) and all original packaging.
Return the product immediately, using the included Return Label “Product Returns, 20North Online Pvt Ltd, No.2984, 12th Main, Indiranagar, Bangalore – 560038” and a trackable shipping method (e.g. Blue Dart) such that the returned product is received in our warehouse in Bangalore within 4 days of your receiving the product.
Send an email to returns@20north.com within 24 hours of receiving the product that includes the tracking ID of the returned shipment.

How and when will I get my refund?

In all cases the refund will be credited to the credit card you used to make the purchase and you will receive an email confirming this credit.

In case of any damaged/malfunctioning product that is rejected by you without taking delivery from the courier, no deductions will apply and you will receive a 100% refund of the sale price of the product. Customs duty for any product is non-refundable. The refund will be credited within 2 weeks of receiving your email to returns@20north.com.

For items with "Free Shipping", a flat restocking fee of 20% of the total value of purchase (including duty) will be applicable.

For items purchased as a "Special Order", a restocking fee varying from 20% to 50% of total purchase value will be deducted. This fee varies due to different return policies of the concerned websites where these products are sourced.
In case of any returnable product that is returned after taking delivery the amount refunded will be subject to a deduction equal to 2 times the shipping costs paid.

The payment will be equivalent to the total amount paid by you, minus 2 times the shipping costs and minus the customs duty paid. This amount will be credited to your credit card within 4 weeks of the return being successfully processed.

Do I have to pay for shipping when returning an item to 20North?

Yes, you will have to bear the shipping cost for returning the item to 20North.We urge you to use a trackable shipping method like Blue Dart and also insure the shipment.

My Account

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How do I change my email address, password or account name?

If you have a new e-mail address or wish to change your name on the account, go to the My Accounts page and click on "Edit Profile". To change your password for the account you can click on "Change Password". You'll need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be sent to your new e-mail address.

How do I manage my shipping address book on 20North?

It's easy to manage shipping information in ‘My Account’.

To change your order information:

Visit ‘My Account' on 20North.
Click on "Address book" under "Settings" on the control panel.
Click on the 'edit' , 'delete' buttons to modify or delete addresses.
Add new address by using "Add new address" section.

Duty Free Gifting

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Is there any restriction on the number of Duty-free gifts a person in India can recieve?

No, a person in India can receive any number of gifts (from the same person or from different people).

Who can send gifts?

Anyone (person or corporate) paying in USD can send a gift from abroad to a person in India - it is not required for the person sending the gift to be a relative of the person receiving the gift.

Can I buy a product marked with a gift icon as a normal purchase?

Of course, any product on 20North can be part of a normal purchase. If you are not sure about whether or not to purchase as a Duty-free gift we will help you make the decision as part of the checkout process.

Under what rule is this sending of Duty-free gifts allowed??

Below is an extract from the relevant Government of India notification. The entire document can be found at http://www.cbec.gov.in/customs/cst-0809/cs-gen-idx.htm.
....the Central Government being satisfied that it is necessary in the public interest so to do, hereby exempts bonafide gifts as are exempted from any prohibition in respect of the import thereof under the Foreign Trade (Development and Regulation) Act, 1992 (22 of 1992) and either imported by a courier as defined in the Courier Imports (Clearance) Regulations, 1995, or falling under heading 98.04 of the First Schedule to the Customs Tariff Act, 1975 (51 of 1975) from the whole of the duty of customs leviable thereon under the said First Schedule and the whole of the additional duty leviable thereon under section 3 of the said Customs Tariff Act : Provided that the value of such bonafide gifts imported by post or as air freight does not exceed rupees ten thousand.

Is there anything special I need to do to buy products as Duty-free gifts?

No, you shop as usual and simply add products to your shopping cart. Our system will automatically create gift packages for all products in your cart that are eligible and as part of the checkout process we will guide you through the appropriate steps of making the purchase.

What if I want to send gifts to multiple people?

You can send multiple items to a recipient with a single checkout but each new gift recipient will require a separate checkout.

What happens if a Duty-free gift is deemed dutiable by the customs department and charged duty?

Sometimes customs authorities in India may deem an incoming gift as dutiable even though it is meets the specified guidelines for a Duty-free gift. This is completely at the discretion of the customs authorities' and typically no clear reason is provided. In such cases the courier delivering the product will collect applicable duty from the gift recipient before delivering the goods.

We have observed that items falling under Consumer Electronics of value over Rs. 2000 attract duty even if sent as a Duty-free gift.

How does Duty-free gifting work an how does it help me save money?

According to the Government of India bonafide gifts up to the value of Rs10,000 are exempt from customs duty. Gifts can be sent to persons at any address in India but must be paid in US Dollars using any credit card that supports a USD transaction or a US payment service (such as PayPal, Amazon Simple Pay).
All products on 20North that are eligible for a Duty-free purchase will be clearly marked with a "gift" icon and will show a "Gift Price". You simply add these products to your shopping cart like any other product and as part of the checkout process we will guide you through making the purchase as a Duty-free gift.
You can buy gifts totaling more than Rs. 10,000 as long as long as each individual product costs under Rs.10,000. Our system will automatically create multiple gift packages for you, ensuring that each of the packages costs Rs 10,000 or less.

Click Here to learn more about Duty Free Gifting

How do I pay for Duty-free gifts?

Duty-free gifts must be purchased in USD and can be paid for with any International credit cards, bank transfers from US banks, by using Paypal . Bank transfers from Indian banks , cheques, DDs and Mobile Payments cannot be used for sending Duty-free gifts.

I checked out one gift order but I got multiple order confirmation emails. Why?

The value of Duty-free gifts in your cart exceeded Rs. 10,000 so it has been broken down into multiple packages, each of which will be tracked as a separate order.

I just received my credit card bill and I have been billed more than the amount charged by 20North at the time of my purchase. Why?

This is probably due to a "foreign usage" surcharge levied by some credit card issuers and typically happens for a couple of reasons:
1. You used an India-issue credit card as a USD payment method (for a duty free gift purchase).
2. You used a non-India issue credit card as an INR payment method (for a non-gift purchase).

What products cannot be sent as Duty-free gifts?

Any product that does not show the ‘Duty Free Gift eligible’ icon cannot be sent as a Duty-free gift.

Why do some products that cost less than Rs, 10,000 not show a Gift Icon & Gift Price and why are such products not available for purchase as Duty-free gifts?

We recognize that most gift purchases are occasion-specific and a timely delivery is very important. Only products sourced from those of our US vendors that can guarantee an expedited delivery service are made available for purchase as Duty-free gifts.

Can I buy products worth more than Rs. 10,000 as Duty-free gifts?

Yes, as long as no single product costs more than Rs 10,000. The order will need to be broken up into multiple gift packages, ensuring that each package costs Rs 10,000 or less.

Is there any restriction on the number of Duty-free gifts I can purchase?

No, you can buy as many gifts as you want (for the same person or for different people).

Special Orders

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What is a “Special Order”?

If you do not find a product you are looking for on 20North, but find it on another US website, let us know and we will get it for you!

How do I place a Special Order?

Simply click on the "Special Order" link above the search bar and fill up the required information on the Special Order form.
Click on "Estimate Price"
Once you are happy with the "Estimated Price", simply Add to cart and complete your purchase.

Please note:
Your special order purchase will be automatically canceled if there is a difference between the price, weight or shipping costs you entered in step 3 above and the actual price, weight or shipping costs on the other website.
Your special order purchase may be canceled if the item you have ordered goes out-of-stock at the other US website before your order is placed by 20North.
Once confirmed by 20North, special orders cannot be canceled or returned by you.

Can I choose products from any website in the USA?

Yes you can send us a Special Order request for any product that is available on any reputed US website. Please avoid placing requests for products from individual sellers or websites with questionable credentials.

The website should also be able to accept payments using Paypal Only. We are unable to fulfill Special Orders using any other payment method.

Can I buy from Ebay USA?

Yes, but we accept Special orders only for products that are in "Buy Now" state as we do not bid for products. Also we do not accept purchase requests for products from individual sellers or websites with questionable credentials.

If I find a product that is available on 20North but available much cheaper elsewhere, can I place a “Special Order” request for the same?

Yes, you can request such a Special Order but please be aware that additional costs will be added to the base price of this product (customs duty, handling charges, shipping etc). The addition of these costs may result in the “Special Order” product being priced similar or higher to that available on 20North.

Are there any extra charges applicable for the Special Order service?

The price of a “Special Order” product made available on 20North will include the following: Base cost on 3rd party US website + Customs Duty + 20North Handling Charges+ Shipping cost. 20North charges a flat 15% of total value of the purchase (including duty and shipping costs)

What do I do if my “Special Order” product is defective or damaged?

If you happen to receive a “Special Order” product in a defective condition, you can return the same in accordance with our Return and Refund policy. The refund for a “Special Order” will be subject to an additional re-stocking fee deduction that ranges between 20%-50% of the sale price of the product. This fee varies due to different refund policies of the concerned websites where these products are sourced. E-bay products are non returnable.

I had previously requested for a product as a “Special Order”. I am unable to locate it on 20North using the search bar. Why?

All Special Order products are accessible only on the link sent to you by email. These products cannot be searched for as they are added on demand. If necessary, you can at anytime send a request to customersupport@20north.com and we will re-send the Special Order link to you.

E-Gift Cards

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What is a 20North E-Gift Card?

20North.com E-Gift Cards can be used to buy any item sold on 20North.com. You can buy E-Gift Cards for any amount between Rs.250/$5 and Rs.50000/$1000, and send them by e-mail anywhere in the world. If you've received an E-Gift Card , you can pay for your purchase on 20North by entering the claim code while buying the item.If the E-Gift Card has not been entirely used then the balance amount will be saved in My Account which can be used for further purchases.

How do I order an E-Gift Card?

20North.com offers a simple and effective way to send E-Gift Cards.

Ordering Customized E-Gift Cards

Visit the E-Gift Card section on your My Accounts page.
Click the Send E-Gift card button.

3. Enter the details of the E-Gift card you want to purchase. Choose between INR and USD E-Gift cards, enter the denomination, recipient name, email address etc.

4. Complete your payment process using the USD or INR payment gateway. USD gift cards can be purchased only through international payment gateways like Amazon payments, Paypal etc)

5. Review your purchase and the recipient will receive the E-Gift Card within fifteen minutes.

Paying for E-Gift Cards in your Shopping Cart: As with other E-Gift Card purchase options on 20North.com, you cannot use 20North E-Gift Cards to purchase new E-Gift Cards. When an E-Gift Card is in your Shopping Cart along with other items you wish to buy, any existing E-Gift Card balance on Your Account will only be applied to the purchase of eligible items and not to the E-Gift Card.
You will need to provide a credit card, debit card, or other valid payment method to pay for the order if you have E-Gift Cards in your shopping cart. If you have trouble applying an E-Gift Card balance to an order, please try removing the E-Gift Cards you wish to buy from the order and purchase them separately with a valid payment method.

We'll send you a confirmation e-mail after you place your order.

When is the E-Gift Card sent?

E-Gift Cards are generally sent to the recipient within 15 minutes of being ordered.

Thank You screen: A Thank you screen appears when the recipient clicks on the "Accept" button and lands on 20North.com. This can be used by the recipient to send a "Thank you" note of appreciation to the sender.

Help! My E-Gift Card order did not arrive.

Custom Value E-Gift Cards

If you purchased a customized E-Gift Card that was sent via mail or e-mail and it doesn't arrive, you can follow the instructions below for resending your E-Gift Card. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from 20North.com.

To reissue a E-Gift Card you purchased:

Visit the E-Gift Card Order Summary in Your Account (http://www.20North.com/account).
Sign in using the e-mail address and password associated with your 20North.com account.
Click "Resend" button next to the E-Gift Card details on the E-Gift Order Summary.
Review the information regarding the E-Gift Card to be reissued, and follow the instructions on the page.

We'll contact you by e-mail once we have cancelled the original E-Gift Card and issued a new one.

How do I use my E-Gift Card?

First, locate your claim code on the e-mail. If you're not ready to make a purchase: You can redeem the E-Gift Card to your account.

Go to Your Account.
Click "Apply a E-Gift certificate/card to your account".
Sign in with your e-mail address and password.
Enter your claim code and click "Redeem now". Your funds will automatically be applied to your E-Gift account.
When you checkout your order, you will have to manually enter the Gift amount you want to redeem against that particular order.

Where do I check my Gift Card balance?

Your Account: You can navigate to the E-Gift Summary by visiting My Account on 20North.com and clicking on E-Gift Card summary.

I am having trouble using my E-Gift Card to place an order. What am I doing wrong?

Are you receiving an error message that says the E-Gift Card has already been redeemed? Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, and you don't need to enter the claim code again.

To confirm that the funds are already on your account, check your current E-Gift certificate balance through Your Account. If the funds don't show up there, you might have more than one 20North.com account; please contact us.

If this isn't the problem, check the Terms and Conditions to make sure your order meets the rules and restrictions for paying with an E-Gift card.

What happens to the rest of my E-Gift Card if I do not use it all at once?

Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, so you don't need to enter the claim code again when you place your next order.

When you place your next order, make sure the box on the order form is checked that says "Apply E-Gift Card or promo funds?" If your order total is more than your E-Gift Card funds, you'll need to pay for the rest with a credit card. If your order total is less than the Gift amount you are redeeming, the balance Gift amount will remain in your E-Gift Card account.

You should see the E-Gift Card funds reflected in the cost summary. If the funds don't show up there, you might have more than one 20North.com account; please contact us.

How do I cancel an E-Gift Card?

To cancel an E-gift Card sent by you,

Visit Your My Account
Sign in using the e-mail address and password associated with your 20North.com account.
Click on "E-gift Card" summary
Click the Cancel Order button.

Please note : You cannot cancel an E-Gift Card that has been accepted by the recipient.

What are the restrictions for using an 20North.com E-Gift Card?

Please read our Terms and Conditions for a full list of rules and restrictions.

Earn King Miles

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How do I earn King Miles on 20North?

You simply have to make a purchase on 20North and make sure you enter your King Club Membership number while checking out on 20North.

How many King Miles do I earn per purchase on 20North?

Your King Miles will be credited to you as shown in the following table. "Your Spends" on 20North is only for the sale price of the product and does not include the customs duty and shipping charged for the product.

Your spends	Your earnings
Rs. 2500 - Rs. 5000	175 King Miles
Rs. 5000 - Rs. 10000	375 King Miles
Rs. 1000 - Rs. 20000	800 King Miles
Over Rs. 20000	1750 King Miles

When will my King Miles be credited to my King Club account?

Your King Miles for your spends on 20North will be credited to your account 1 week after your order is delivered.

Free Shipping Promotion

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How do I know which items are eligible for Free Shipping?

Items that are eligible for free shipping sport the 'Free Shipping logo' in the item pane or on the product description page.

Can I combine another coupon code along with the free shipping coupon?

The Free Shipping coupon cannot be combined with any other promotion, discount or points earning program.

What is the coupon code for free shipping?

Enter FREESHIP in the box marked ‘Enter Free Shipping or Discount Coupon Code’ in the payment page.

Can I checkout more than one free shipping item at a time?

You can have as many free shipping items in your cart and check them out together. Entering the FREESHIP coupon code will take into account all free shipping items in your cart. There is no need to checkout each item separately.

Earn i-mint points

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How do I earn points on my i-mint card while shopping at 20North?

During checkout, members can enter their i-mint card number on the payment page. Points will be auomatically credited to your i-mint account.

When will my i-mint point be credited to my account?

Your i-mint points will be credited within 30 days after the product you have ordered on 20North has been delivered to you.

How many i-mint points will I earn?

Members will earn 4 points for every Rs 100 spent on 20North.

Login here

Not Registered Yet? Register Now

Did you know?

Items added to your cart are saved for upto 90 days
You can create a wishlist and get the gifts you want from your friends
We do not store your credit card information at 20North
You can get price-drop alerts for items in your cart or wishlist

Login Form

Top searches

Registration

How do I register on 20North as a buyer?

Search and Browse

How do I find a product on 20North?

Purchase and Payment

How do I actually buy stuff and pay for it on 20North?

How do I check the status of my order?

Are there any items prohibited / restricted for import into India?

Can I buy a product that is available on another international site through 20North?

Why should I buy on 20North? Are your rates competitive compared to similar sites who ship to India?

Which online merchants in the US do you source your products from?

Payment

How do I pay for my purchase?

How is the INR-USD exchange rate calculated on 20North?

Is it safe to enter my banking information online while shopping on 20North?

How to get this password?

How does Verified by Visa work?

Can I provide my credit card account details over the phone?

When does the money get debited from my account?

I just received my credit card bill and I have been billed more than the amount charged by 20North at the time of my purchase. Why?

Does 20North provide instalment schemes for high priced products?

Duty Calculation

What is duty? Who defines the duty charged for different products?

How can I verify that the duty shown on the product of my choice is calculated correctly? What happens if I feel that duty charged on my purchase was incorrect? Can I claim a refund?

Is there any situation in which paying duty can be avoided?

Why don’t I pay duty when I buy imported items from a local retailer in India?

20North Picks (Featured Products)

What’s a 20North Pick?

Shipping and Delivery

How much time does 20North take to deliver my order?

How much does 20North charge for shipping from the US?

Returns and Refund

What do I do if I recieve a faulty or damaged product from 20North?

How does warranty work in India for products sourced internationally?

What is the process for returning an item on 20North?

How and when will I get my refund?

Do I have to pay for shipping when returning an item to 20North?

My Account

How do I change my email address, password or account name?

How do I manage my shipping address book on 20North?

Duty Free Gifting

Is there any restriction on the number of Duty-free gifts a person in India can recieve?

Who can send gifts?

Anyone (person or corporate) paying in USD can send a gift from abroad to a person in India - it is not required for the person sending the gift to be a relative of the person receiving the gift.

Can I buy a product marked with a gift icon as a normal purchase?

Under what rule is this sending of Duty-free gifts allowed??

Is there anything special I need to do to buy products as Duty-free gifts?

What if I want to send gifts to multiple people?

What happens if a Duty-free gift is deemed dutiable by the customs department and charged duty?

How does Duty-free gifting work an how does it help me save money?

How do I pay for Duty-free gifts?

I checked out one gift order but I got multiple order confirmation emails. Why?

I just received my credit card bill and I have been billed more than the amount charged by 20North at the time of my purchase. Why?

What products cannot be sent as Duty-free gifts?

Why do some products that cost less than Rs, 10,000 not show a Gift Icon & Gift Price and why are such products not available for purchase as Duty-free gifts?

Can I buy products worth more than Rs. 10,000 as Duty-free gifts?

Is there any restriction on the number of Duty-free gifts I can purchase?

Special Orders

What is a “Special Order”?

How do I place a Special Order?

Can I choose products from any website in the USA?

Can I buy from Ebay USA?

If I find a product that is available on 20North but available much cheaper elsewhere, can I place a “Special Order” request for the same?

Are there any extra charges applicable for the Special Order service?

What do I do if my “Special Order” product is defective or damaged?

I had previously requested for a product as a “Special Order”. I am unable to locate it on 20North using the search bar. Why?

E-Gift Cards

What is a 20North E-Gift Card?

How do I order an E-Gift Card?

When is the E-Gift Card sent?

Help! My E-Gift Card order did not arrive.

How do I use my E-Gift Card?

Where do I check my Gift Card balance?

I am having trouble using my E-Gift Card to place an order. What am I doing wrong?

What happens to the rest of my E-Gift Card if I do not use it all at once?

How do I cancel an E-Gift Card?

What are the restrictions for using an 20North.com E-Gift Card?

Earn King Miles

Shop in the US.
Pay in Rupees.
Delivered to India in 2 Weeks.